There has been an increase in email scams that appear to come from legitimate sources, but in reality are scams. These emails urge the recipient to click on a link contained within the email, usually under the guise of providing a product or service or soliciting personal information that seems genuine. Clicking on the link takes the recipient to a site that downloads malicious software to their device or attempts to steal the recipient’s personal or corporate information.
Be cautious of unsolicited emails that include a sense of urgency and a call to action. Some examples include being asked to:
For targeted scams, they may reference violations to laws or regulations as a lure to get you to click
Emails are often worded to get the recipient worried. This can be threats of discontinued service, fines for failure to respond, or non-delivery of an expected service. Independently verify the message before you click on any links.
A good “pre-check” is to allow your mouse to hover over a link, without clicking on it. The actual URL will be displayed, so you can see if it is the same as what is printed in the email.
Some scammers use “look-alike” email addresses that pretend to be from real people or companies (e.g. JohnSmith@gmail.com rather than John.Smith@gmail.com).
The danger here is that they could obtain information from you if you don't recognize the trick. So the important message is to verify the sender before you act. See “Email scams - how to spot them!” for more information.
If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.
For phishing emails or to report fake websites masquerading as RBC company websites, follow this reporting information.
As always, be wary of any unsolicited and suspicious e-mails, even if they are addressed specifically to you and appear to be from legitimate sources.
For more tips on how people can detect potentially dangerous emails, see Email & Website Fraud. Please share this link with friends and family.