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Global Privacy & Security > Our Privacy Principles > Accountability and Privacy by Design

Accountability and Privacy by Design

At RBC, we are dedicated to protecting the personal information entrusted to us. That commitment is fundamental to the way we do business and is reflected in our privacy policies. We ensure personal information is protected in all business processes from the outset, keeping privacy measures top of mind.

RBC has a Global Privacy Office led by our Chief Privacy Officer which is responsible for overall privacy governance. All of our employees across RBC are responsible to maintain your privacy and can provide assistance to address any privacy questions or concerns you may have.

The Global Privacy Office of the RBC Chief Privacy Officer may be consulted by your branch or office representative, Client Care Centre and or RBC Ombudsman in order to provide specific guidance as requested. In addition, RBC has appointed a Data Protection Officer to ensure General Data Protection Regulation compliance in Europe.

If you have questions regarding privacy, there are different ways for you to contact us.

  • General Questions: for questions regarding general privacy or security matters.
  • Make a Compliant: if you have problems, concerns or wish to provide us with your general feedback.

If you need to escalate as part of the procedure to make a complaint, you may escalate to the RBC Chief Privacy Officer:

Office of the RBC Chief Privacy Officer
PO Box 7500, Station A
Toronto, ON M5W 1P9
By email: privacy@rbc.com
Fax: 416-955-2192

For European residents and or citizens, if you need to contact RBC’s Data Protection Officer, please email: DPO@rbc.com

If you have concerns with our adherence to applicable privacy rules, you have the right to contact the relevant regulatory and or data protection authority. Please refer to the website of your local regulatory and or data protection authority for instructions on how to contact them.