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At RBC, we are dedicated to ensuring your confidentiality by protecting the personal, business and financial information entrusted to us. That commitment is fundamental to the way we do business and is reflected in our privacy policies.

RBC has a Chief Privacy Officer who is responsible for overall privacy governance.  All of our employees across RBC are responsible to maintain your privacy and are available to address any questions or concerns you may have. 

The office of the RBC Chief Privacy Officer may be consulted by your branch representative, Client Care Centre and/or RBC Ombudsman in order to provide specific guidance as requested.

If you have questions regarding privacy, there are different ways for you to contact us.

If you need to escalate as part of the procedure to make a complaint, you may escalate to the Chief Privacy Officer:

Office of the RBC Chief Privacy Officer
PO Box 7500, Station A
Toronto, ON M5W 1P9
By email: privacyandirm@rbc.com
Fax: 416-955-2192