About RBC > Media Newsroom > News Releases > RBC makes banking more accessible with fully digital account open processes
TORONTO, September 8, 2020 - As the demand for digital solutions continues to rise, RBC today announced the launch of enhanced digital deposit account open processes for personal and business clients, providing them with the flexibility to fully open an account from wherever it is most convenient for them.
“Providing clients with an exceptional account opening experience is a major priority for us,” said Sean Amato-Gauci, Executive Vice-President, Cards, Payments & Banking, RBC. “The three unique options being offered to clients will allow them to remotely open an account through a simple and secure digital solution, while also enabling connectivity to the expertise of our advisors. And because of the increased adoption of digital banking solutions, we believe clients will enthusiastically welcome the opportunity to open an account when and where it’s convenient for them.”
In designing these solutions, RBC anchored the client experience around four fundamental features:
“Opening a business banking account is an important step to effectively manage business finances and the day-to-day cash flow needed for a growing business,” said Greg Grice, Executive Vice-President, Business Financial Services at RBC. “By creating this fully online account open process, business owners can save time on this essential administrative task so they can get back to the things that matter most: building customer relationships, taking care of their employees and growing their business.”
RBC’s fully remote digital account open process supports the bank’s ongoing commitment and accelerated efforts to provide Canadians and businesses with digitally-enabled and seamless banking experiences, while protecting the client’s security and peace of mind. RBC has introduced several industry-leading digital and data-driven capabilities such as NOMI Budgets™, Ask NOMI™ and various mobile banking enhancements for personal clients. To support business clients, RBC brought to market NOMI Insights™, RBC Insight Edge™ and digitally-enabled solutions that complement their banking needs such as Go Digital™, Ownr™ and Moneris Online® and Bookmark™, among others.
The self-serve and advisor-assisted options for business accounts are now available, along with the advisor-assisted options for personal accounts. Enhancements to the self-serve options for personal accounts will be available in the coming weeks and, by then, clients will also be able to use the mobile app to open a personal account. Meanwhile, clients still have other options when opening a deposit account if they have other types of IDs or may not yet be comfortable using the remote account open solutions.
The remote account open processes are built on a single digital platform. This enables RBC to deliver innovative digital capabilities and products to clients in a way that is faster and seamlessly integrated to create the optimal client experience.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 86,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.
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MONERIS and MONERIS & Design are registered trademarks of Moneris Solutions Corporation. BOOKMARK is a trademark of Bookmark Your Life, Inc.
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Media Contact:
Rob Merk, Corporate Communications, RBC