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RBC Investor & Treasury Services takes top honours in 2016 R&M Investor Services Survey

TORONTO, March 17, 2016 - RBC Investor & Treasury Services, part of Royal Bank of Canada (RY on TSX and NYSE), today announced that it has been jointly ranked top Global Custodian overall in this year’s influential R&M Investor Services Survey.

In addition to sharing the #1 Global Custodian overall ranking, RBC Investor & Treasury Services achieved first place honours in the following geographic and client segments:

  • #1 Custodian Overall – Canada, for the sixth consecutive year
  • #1 Custodian Overall – Europe (excl. Switzerland and UK)
  • #1 Custodian Overall – Asset Managers Direct

The R&M Investor Services Survey assesses global custodian client satisfaction levels via questionnaires completed by a wide range of institutions around the world. Responses are collated from the direct feedback of asset owners, asset managers and other users of global custody services.

“We are focused on putting the client at the centre of everything we do and anticipating what they want from their service provider in order to keep pace with the evolving regulatory and operational environment, and in responding to their own clients’ needs,” said Harry Samuel, Chief Executive Officer, RBC Investor & Treasury Services. “We are increasingly adopting an agile approach with our clients, involving them from the outset in the development of new products and services, and it is gratifying to see this direction endorsed by such an influential and independent client survey.”

These latest results add to RBC Investor & Treasury Services’ strong track-record in industry awards and client surveys. Most recently, RBC Investor & Treasury Services was honoured with the following rankings and awards:

  • #1 Custodian Overall in Global Investor/ISF magazine’s Global Custody Survey, 2015
  • #1 Overall in the R&M Fund Accounting and Administration Survey, 2015
  • UCITS Fund Administrator of the Year and Private Equity/Real Estate Fund Administrator of the Year, Custody Risk magazine, 2015
  • Transfer Agent of the Year, Funds Europe magazine, 2015

Details of RBC Investor & Treasury Services’ key awards and rankings over the past year are available on our website.

About RBC Investor & Treasury Services
RBC Investor & Treasury Services (RBC I&TS) is a specialist provider of asset services, custody, payments and treasury services for financial and other institutional investors worldwide. We serve clients from 20 countries across North America, Europe, Asia and Australia, delivering services to safeguard client assets and maximize liquidity. As a strong, stable partner, focused on meeting our clients' evolving needs, RBC I&TS has an unwavering commitment to managing operational risk in our business and the highest credit ratings among our peers(determined by Standard & Poor’s and Moody’s credit ratings as at November 25, 2015). Rated by our clients as the #1 global custodian for five consecutive years(Global Custody Survey, Global Investor ISF, 2011 to 2015), RBC I&TS is trusted with nearly USD 3 trillion in client assets under administration as at January 31, 2016(as at February 24, 2016).  

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit‎

RBC helps communities prosper, supporting a broad range of community initiatives through donations, community investments, sponsorships and employee volunteer activities. In 2015, we contributed more than $100 million to causes around the world.

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For more information, contact:

Adam Lister, +44 (0)20 7653 4978,

North America
Briana D’Archi, +1 416 955 5658,

Asia Pacific
Yvonne Ball, +852 2842 6652,