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RBC Investor Services Tops Global Investor/ ISF Beneficial Owners Survey

London, January 10, 2013 —RBC Investor Services has ranked number one overall in the latest Global Investor/ISF Beneficial Owners Survey. RBC Investor Services is part of RBC Investor & Treasury Services, a specialist provider of custody, payments and treasury services for financial and other institutional investors worldwide. 
In this year’s global survey, RBC Investor Services finished first in eight of the 12 service categories, helping to secure its number one position in the un-weighted overall ranking.

Categories included:

  • Collateral management
  • Risk management
  • Handling of corporate actions/dividends
  • Settlement and responsiveness to recalls

Susan Pike, global head of Market Products and Services at RBC Investor Services, commented: “We strive to provide best-in-class products and services to our global beneficial owner client base and these results directly reflect positive client testimonials about our performance. From collateral and risk management to market coverage, our superior ranking is a reflection of the dedication and hard work of our global employees.”

The Global Investor/ISF survey gives asset owners the opportunity to rate custodial and agent lenders and is widely acknowledged as the leading survey in the securities lending industry.

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About the Survey
Beneficial owners made up from asset manager/mutual funds, public and private pension funds, insurance companies, corporations, central banks, sovereign wealth funds, endowment funds, private wealth managers and family offices were invited to rate their lenders across twelve service categories. The global survey covers both custodial lenders and non-custodial (third party) agent lenders. Rankings are divided into two sections: custodial lender and (third party) agent lender. Respondents were asked to define the relationship as custodial, agent or both when rating the lender. If the relationship involves both forms of arrangement the response counts for both the custodial and agent lender tables. Therefore, some lenders will be included as both the custodial and agent lender rankings.

About RBC Investor & Treasury Services
RBC Investor & Treasury Services, part of Royal Bank of Canada (RY on TSX and NYSE), is a specialist provider of custody, payments and treasury services for financial and other institutional investors worldwide. The Investor & Treasury Services segment is comprised of three businesses: Global Financial Institutions, Investor Services and Treasury Services. Active in 15 markets globally, RBC Investor & Treasury Services provides custodial, advisory, financing and other services to safeguard clients’ assets, maximize liquidity and manage risk in multiple jurisdictions. RBC Investor & Treasury Services is ranked among the world's top 10 global custodians, with USD 2.9 trillion (CAD 2.8 trillion) in client assets under administration.

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For more information, contact:

Asia Pacific                                   Europe
Jason Graham                             Adam Lister
+1 416 955 5800                        +44 (0)20 7653 4978
jason.graham@rbc.com               adam.lister@rbc.com