LONDON, December 21, 2012 - RBC Investor Services has been awarded 'Top Rating' in Global Custodian's 2012 Global Custody Survey across four categories.
RBC Investor Services was rewarded with 'Top Ratings' in the 'Europe' and 'Fund Manager' categories for the fourth consecutive year, as well as in the categories for 'clients less than $1 billion' for the third year and in the '$10 billion +' category for the second year. RBC Investor Services was also voted 'Best in Class' across 36 service areas in three of the categories, receiving more from fund managers than any other participant.
Tony Johnson, Global Head of Sales & Distribution at RBC Investor Services, commented: "Our success in this year's survey is testament to the dedication of our staff and the strong partnerships we have developed with our clients around the world. We are committed to providing an exceptional client experience and we are delighted that this is reflected in the Global Custodian survey results."
Clients commented on the quality of their service providers in the survey. According to one client, RBC Investor Services demonstrated "an excellent customer driven relationship, with support from a strong, experienced and knowledgeable client service team." Another respondent pointed to RBC Investor Services' "fantastic settlements team and tax service," while a third concluded "our custodian meets 100% of our needs."
Notes to editors:
The Global Custody Survey is based on opinions and feedback from clients of global custodians. RBC Investor Services consistently receives Top Rated status in multiple categories in this benchmark industry survey.
In order to attain a 'Top Rating' in any category, a service provider must secure an average weighted score superior to the average weighted score achieved by all providers in the survey. 'Best in Class' awards go to any provider that achieves an overall weighted average score that equals or betters the global weighted average score achieved by all providers in that combination of respondent and service area.
About RBC Investor Services
RBC Investor Services, part of Royal Bank of Canada (RY on TSX and NYSE), is a premier provider of investor services to asset managers, financial institutions and other institutional investors worldwide. Our unique approach to domestic and cross-border solutions, combined with award-winning client service and the expertise of 5,500 professionals in 15 markets, helps our clients achieve their ambitions.
RBC Investor Services ranks among the world's top 10 global custodians with USD 2.9 trillion (CAD 2.8 trillion) in client assets under administration and is a wholly-owned subsidiary of Royal Bank of Canada, one of the largest and most financially sound banks in the world.
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For more information, contact:
Jason Graham, +1 416 955 5800
+44 (0)20 7653 4978