Skip Header Navigation

About RBC > Media Newsroom > News Releases > RBC Wealth Management Ranks Highest in Investor Satisfaction According To J.D. Power and Associates 2011 U.S. Full Service Investor Satisfaction StudySM

RBC Wealth Management Ranks Highest in Investor Satisfaction According To J.D. Power and Associates 2011 U.S. Full Service Investor Satisfaction StudySM

MINNEAPOLIS, Minn., June 16, 2011 — RBC Wealth Management ranks highest in investor satisfaction among full service brokerage firms, according to the J.D. Power and Associates 2011 U.S. Full Service Investor Satisfaction StudySM, the company announced today.

"Being ranked highest in investor satisfaction for full-service brokerage firms by J.D. Power and Associates is a tremendous accomplishment, and a testament to the hard work of our talented financial advisors and the thousands of employees who support them," said John Taft, CEO, RBC Wealth Management - U.S. "Our goal is to be the best possible stewards of our clients' assets, and these results validate our longstanding commitment to providing superior service to all of our valued clients."

The study measures overall investor satisfaction with full service investment firms based on seven factors: investment advisor, portfolio performance, account information, account offerings, commissions and fees, website and problem resolution. The J.D. Power and Associates study found that RBC Wealth Management performed particularly well across the highest-weighted factors - Investment Advisor, Account Information and Investment Performance.

RBC Wealth Management's overall score climbed 21 points over last year, when it ranked second in the findings.

The 2011 Full Service Investor Satisfaction Study is based on responses from more than 4,200 investors who primarily invest with one of the 13 investment firms included in the study. The study was fielded in March 2011.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on full-service investor satisfaction, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com (opens external website in new window). J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About RBC Wealth Management
RBC Wealth Management - U.S. is part of RBC Wealth Management which directly serves affluent and high net worth clients in Canada, the United States, Latin America, Europe and Asia. RBC Wealth Management provides integrated and diversified international wealth management expertise and solutions, asset management and trust services to high net worth individuals and to corporate and institutional clients. Services provided by RBC Wealth Management consultants, advisors, private bankers and trust officers include trust and estate planning, tax advice, discretionary investment management and investment advisory services, structured solutions, banking, lending and global custody. RBC Wealth Management has over US$560 billion of assets under administration, over US$315 billion of assets under management and approximately 4,500 financial consultants, advisors, private bankers and trust officers.

- 30 -

Media Contacts:

Jonell Lundquist, 612-371-2239, jonell.lundquist@rbc.com