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About RBC > Media Newsroom > News Releases > RBC Royal Bank Supports Residents of Slave Lake through Loan Deferral Program

RBC Royal Bank Supports Residents of Slave Lake through Loan Deferral Program

RBC donates $25,000 to the Red Cross for residents of Slave Lake

CALGARY, May 18, 2011 - RBC Royal Bank announced today that, effective immediately, RBC clients affected by the fire in Slave Lake may defer their mortgage and personal loan payments for up to one year. Special accommodation may also be arranged for credit card payments through an RBC branch. Small business clients will also be afforded special accommodation through their account managers.

"We are deeply saddened by the devastation in Slave Lake. Our thoughts are with the residents, friends and families who were impacted by this tragedy," said Kevin Kleininger, regional vice-resident, Peace Country, RBC Royal Bank. "The well being of our employees and clients is our top priority. We hope the loan deferral program will provide peace of mind in this time of need."

RBC has made a $25,000 donation to the Red Cross to help assist families affected in Slave Lake. The bank is also collecting donations at all RBC locations across Canada and channelling the funds to the Canadian Red Cross to support its efforts to assist the fire victims.

"As part of the Slave Lake community, we are committed to helping it rebuild. We will work with each of our clients in the coming weeks to determine their needs and provide financial advice," said Kleininger.

RBC's branch in Slave Lake is currently closed. Clients may access their accounts using online and telephone banking, ATMs or the closest RBC branch. Clients who have to use a competitor's ATM machine will be reimbursed for the Interac fee by calling 1-800-ROYAL-11 or visiting any RBC Royal Bank Branch.

About RBC
Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name RBC. We are Canada's largest bank as measured by assets and market capitalization and are among the largest banks in the world as measured by market capitalization. We are one of North America's leading diversified financial services companies and provide personal and commercial banking, wealth management services, insurance, corporate and investment banking and transaction processing services on a global basis. We employ approximately 79,000 full- and part-time employees who serve more than 18 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 56 other countries. For more information, please visit www.rbc.com.


About RBC
Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name RBC. We are Canada's largest bank as measured by assets and market capitalization, and among the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial service companies, and provide personal and commercial banking, wealth management services, insurance, corporate and investment banking and transaction processing services on a global basis. We employ approximately 79,000 full- and part-time employees who serve close to 18 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 56 other countries. For more information, please visit rbc.com.


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For more information, please contact:

Nicole Fisher, RBC Public Affairs
O: 403-292-3970; C: 403-542-0617