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Protect yourself: RBC offers consumers advice during Fraud Prevention Month

TORONTO, March 2, 2009 — March is Fraud Prevention Month in Canada and around the world, so to raise awareness about fraud and how to protect oneself, RBC's vice-president of Fraud Management, Jay Stark, is available for media commentary regarding topics related to fraud.

"While the information age may make it easier for fraud to occur, we've implemented systems that work around the clock to control and detect fraudulent activity," said Stark. "While we use a diverse range of technologies and security mechanisms to ensure the safety, confidentiality and integrity of our clients' information and transactions, an informed consumer is always the best line of defence against fraud."

Here are some useful general tips that will help protect against fraud:

  • Keep personal information confidential. Do not give out personal information (such as SIN/SSN) over the phone, through email or over the Internet unless you initiated the contact independently and know the person you're dealing with.

  • Keep your personal information safe. An identity thief will pick through your garbage or recycling bins, so be sure to shred receipts, copies of credit applications, insurance forms, etc.

  • Protect your PIN and passwords. Do not reveal your PIN or passwords to anyone, including employees of RBC, family members and friends. When conducting a transaction at an ATM or retail (point-of-sale) location, keep your Client Card/Credit Card within sight and shield the keypad when entering your PIN.

  • Unusual transactions. Beware of "Too Good to Be True" offers. Be wary of unexpected offers or requests that are "too good to be true" such as "you've inherited a large sum of money but in order to claim it, send us a deposit first". You should never agree to conduct financial transactions on behalf of strangers.

  • Contact the authorities. If you suspect you are a victim of fraud, contact your bank immediately.

For more information on fraud, please visit RBC's Privacy, Security and Fraud website: www.rbc.com/privacysecurity.

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For more information, or to arrange an interview with our expert, contact:
Jackie Braden, Media Relations, (416) 974-2124


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03/02/2009 08:54:23