Protect yourself: RBC offers consumers advice during Fraud
TORONTO, March 2, 2009 — March is Fraud Prevention
Month in Canada and around the world, so to raise awareness
about fraud and how to protect oneself, RBC's vice-president
of Fraud Management, Jay Stark, is available for media commentary
regarding topics related to fraud.
"While the information age may make it easier for fraud
to occur, we've implemented systems that work around the clock
to control and detect fraudulent activity," said Stark.
"While we use a diverse range of technologies and security
mechanisms to ensure the safety, confidentiality and integrity
of our clients' information and transactions, an informed
consumer is always the best line of defence against fraud."
Here are some useful general tips that will help protect
- Keep personal information confidential. Do not
give out personal information (such as SIN/SSN) over the
phone, through email or over the Internet unless you initiated
the contact independently and know the person you're dealing
- Keep your personal information safe. An identity
thief will pick through your garbage or recycling bins,
so be sure to shred receipts, copies of credit applications,
insurance forms, etc.
- Protect your PIN and passwords. Do not reveal your
PIN or passwords to anyone, including employees of RBC,
family members and friends. When conducting a transaction
at an ATM or retail (point-of-sale) location, keep your
Client Card/Credit Card within sight and shield the keypad
when entering your PIN.
- Unusual transactions. Beware of "Too Good
to Be True" offers. Be wary of unexpected offers or
requests that are "too good to be true" such as
"you've inherited a large sum of money but in order
to claim it, send us a deposit first". You should never
agree to conduct financial transactions on behalf of strangers.
- Contact the authorities. If you suspect you are
a victim of fraud, contact your bank immediately.
For more information on fraud, please visit RBC's Privacy,
Security and Fraud website: www.rbc.com/privacysecurity.
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For more information, or to arrange an interview with
our expert, contact:
Jackie Braden, Media Relations, (416) 974-2124