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1972 |
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(July) 14 Bankettes were installed in Toronto.
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1980 |
(May) Royal Bank rolled out its automated banking machine network nationally with the installation of its first Personal Touch Banking machine (formerly known as Bankette) in Calgary. View Image
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1985 |
(November) Royal Bank's automated banking machine network was officially linked with the Plus System Network, one of the largest shared automated banking machine networks in the United States. Royal Bank was Plus System Inc.'s first international partner. View Image
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1985 |
The Personal Touch Banking machine network increased to 900 machines, each processing an average of 10,000 transactions per month. Consumer acceptance of banking machines surpassed the bank's most optimistic expectations.
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1985 |
Royal Bank became a founding member of Interac, the shared banking machine network in Canada that offered customers convenient access to their money at any participating financial institution's automated banking machine. View Image
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1986 |
(August) Royal Bank introduced two new types of specialized banking machines in Ontario: the Passbook Account Updater, allowing Royal Bank customers to update their passbooks, and the Royal Bank Cash Counter, a cash dispensing automated banking machine small enough to be placed in off-bank premises.
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1986 |
(October) An instruction kit designed to help visually impaired clients use Personal Touch Banking machines was distributed to all Royal Bank branches.
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1988 |
(October) Royal Bank piloted Personal Touch Payment in London, Ontario - a new debit card service where clients could use their Royal Bank Client Cards to pay for purchases directly from their accounts at point-of-sale terminals. View Image
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1990 |
(October) The Interac Association, representing all of Canada's major financial institutions, piloted its debit card service, Interac Direct Payment Service, in the Ottawa/Hull region.
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1992 |
Royal Bank had a total of 2,145 full-service Personal Touch Banking machines, 1,653 Cash Counters and 266 Account Updater machines across Canada. View Image
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1992 |
Royal Bank's discount brokerage service, Action Direct, launched TelAction. View Image
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1993 |
(March) Royal Bank launched Ca$hTouch, a nationwide telephone banking service for business clients, the first service of its kind in Canada. Ca$hTouch gave clients remote access to account information and transactional services through an interactive voice response system. View Image
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1994 |
(Fall) Royal Direct, offering customers telephone banking "at anytime, from anywhere", was launched from its state of the art telecommunications centre in Mississauga, Ontario. View Image
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1994 |
(May) Royal Direct officially opened in high tech facilities in Moncton, New Brunswick - its second national telephone banking centre. View Image
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1995 |
(July) Royal Bank launched the "Phantom," a new Interac Direct Payment device that offered merchants the widest variety of functions of any Interac product available in Canada. View Image
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1995 |
(November) In London, Ontario, Royal Bank began a three-year project designed to develop and test new automated banking machine functions including: deposit account and VISA statements, transfers and withdrawals from Royal Credit Lines, lump sum payments on personal loans, and U.S. dollar and U.S. dollar travellers cheques dispensing.
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1996 |
(December) Royal Mutual Funds launched Invest By Phone, enabling investors to buy, sell or transfer RMF units by phone from anywhere in Canada or the continental United States. View Image
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1996 |
(December) After two years in operation, enrolment in Royal Direct Telephone Banking surpassed 900,000 clients - expanding daily by 2,000 clients - making it the fastest growing telephone banking service in the world.
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1997 |
(February) Two new automated banking machines that dispensed U.S. dollars and Royal Bank VISA travellers cheques in U.S. dollars (a first for a Canadian financial institution) were piloted in London and Toronto.
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1997 |
(July) Royal Bank introduced the Royal Business OperatingLine group of self-managed financing products. The service allowed business clients to manage their own operating line of funds with round-the-clock electronic access via banking machines, telephone banking, or online banking.
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1997 |
(October) Royal Bank launched Canada's first Audio Banking Machine. View Image
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1998 |
(Spring) Royal Bank began pilot testing innovative Business Banking kiosks in six Ontario locations. The kiosks provide Royal Bank Business Banking clients with access to an automated banking machine, night depository, automated rolled-coin dispenser, individual mailboxes, and a dedicated phone link to a 24-hour help desk. View Image
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1998 |
(June) Royal Direct's third Call Centre was officially opened in Winnipeg, Manitoba. View Image
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1999 |
(May) Royal Bank and Microcell Solutions Inc., the national provider of Fido® PCS Service, announced plans to pilot wireless banking services that give Microcell customers access to Royal Bank financial services directly from their Fido® handset display.
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2000 |
(September) Royal Bank introduced Mobile Banking. Offered in partnership with Microcell Solutions Inc., national provider of Fido® Personal Communications Services (PCS), the service provides wireless transactional banking services through Fido's Access Finances feature. Customers use their Fido® handsets to check account balances, transfer funds, and pay bills. View Image
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