| |
|
|
 |
1995 |
|
(January 11) Royal Bank became the first Canadian bank to offer information through the World Wide Web at www.royalbank.com. Within a year, royalbank.com was receiving 7,000 to 10,000 hits per week. View Image
|
|
1996 |
(March) Several hundred customers were given Royal Bank's new Managing Your Money software which linked their own PCs directly to the bank's host computer to access a variety of services. The first national personal computer banking service in Canada, PC Banking was rolled out nationally in late 1996. View Image
|
|
1996 |
(May) Royal Bank and Canadian Imperial Bank of Commerce announced a partnership to bring the Mondex electronic cash system to Canada. View Image
|
|
1996 |
Action Direct launched PCACTION, a software package designed to provide customers with real time stock quotes and market information as well as manage their accounts - from their home or office - 24 hours a day, seven days a week.
|
|
1996 |
(July) Royal Bank added mortgage applications to its web site. Home buyers could now apply for Pre-Approved Mortgages on the Internet via www.royalbank.com
|
|
1996 |
(October) Each month, www.royalbank.com received a million hits from visitors worldwide.
|
|
1996 |
(November) Royal Bank became the first bank to offer car loan applications over the Internet. The bank teamed up with Carguide to provide car reviews, road tests, prices, and special promotions.
|
|
1996 |
(December) Royal Bank launched Internet Banking - part of a multi-channel access package offered by Royal Direct.
|
|
1997 |
(February) Royal Bank launched Report Direct Live which offered correspondent bank clients real-time online balance and transaction reporting via the Internet.
|
|
1997 |
(April) Royal Bank's web site was named the "Best Canadian Business Web Site of 1996" by Net Innovations magazine.
|
|
1997 |
Royal Bank launched its Year 2000 web site. Canadian financial institutions were acknowledged to be taking the lead in addressing the "Y2K bug" problem.
|
|
1998 |
(January) Action Direct introduced NetAction, an Internet trading service. Using NetAction, investors could place equity, option and mutual fund orders in real time at a discount off regular commission fees.
|
|
1998 |
(February) In alliance with AT&T Canada, Royal Bank introduced connect@work, which offered small business clients the opportunity to do their banking and business on the Internet. Connect@work was the first package of its kind in Canada.
|
|
1998 |
(September) Royal Bank became the first Canadian - and one of the first North American - financial institutions to provide live implementation of a Secure Electronic Transaction (SET) end-to-end Internet payment solution. This gave Visa* merchants and small businesses conducting business on-line the capability to offer consumers a highly secure payment option for Internet commerce.
|
|
1998 |
(September) Royal Bank launched a fully dedicated French-language web site at www.banqueroyale.com. It represented a first for the market: no other major financial institution - and few other organizations - offered a separate French language site.
|
|
1998 |
(September) Royal Bank acquired Security First Network Bank, the world's first Internet bank.
|
|
1998 |
(October) Royal Bank joined five other Canadian financial institutions to form e-route inc., a technology company whose first project is an electronic bill presentment initiative. Scheduled to roll out in 2000, the shared service will provide customers with convenient, one-stop access to their bills through their financial institutions' Internet and PC banking service.
|
|
1999 |
(May) Royal Bank and British Airways announced a major strategic alliance with the launch of British Airways Global Financial Services, which began with the Offshore Deposit Account on June 1, 1999. The two companies are collaborating to offer world travellers a range of international financial services - 24 hours a day, seven days a week - through toll-free telephone service and access to a secure Internet site.
|
|
1999 |
(July) Residents of Sherbrooke, Quebec, chart new territory in the virtual world as they become the first in Canada to load Mondex electronic cash onto their Royal Bank Client Cards via the Internet through a pilot program.
|
|
1999 |
(July) America Online, Inc. and Royal Bank announced a strategic alliance that featured Royal Bank's acquisition of a 20 percent stake in AOL Canada Inc. for US$60 million. The agreement allows the two companies to explore co-branded and bundled services and collaborate on a range of e-commerce projects. View Image
|
|
1999 |
(November) Royal Bank Action Direct launched NetAction 2.0, an online direct investing brokerage featuring real-time market quotes, estimated commissions, market research, news and Royal Link inter-account cash transfer service.
|
|
2000 |
(July) Royal Bank's one millionth Canadian online financial services customer logged on four months sooner than expected.
|
|
2000 |
(December) Royal Bank and Bank of Montreal formed Moneris Solutions to offer North American merchants, including e-tailers, simplified transaction processing for credit and debit-card purchases. View Image
|
|
2000 |
(December) Royal Bank is recognized as "Internet Bank 2000," the world's top-ranked bank for e-finance, by Lafferty Research in the UK.
|
|
2001 |
(January) Speers & Associates ranked Royal Bank #1 in January 2001 as the top rated Canadian site and the only Canadian bank to rank as one of the top 25 institutions overall.
|
|
2001 |
(January) Royal Bank introduced a new service that allows customers to make additional online contributions to most RBC Royal Bank RRSP investments including Royal Mutual Funds and Savings Deposits. Added in December 2001 were additional online contributions to RRSP GICs and switching among Royal Bank RRSP investments.
|
|
2001 |
(March) Royal Bank introduced North America's first wireless banking service for Palm handhelds, offering customers secure access to most online banking features, including account balances, funds transfer and bill payment. View Image
|
|
2001 |
(March) e-route inc., a company owned by Royal Bank and other leading financial institutions in Canada, launched webdoxs™, an electronic document presentment (EDP) service that allows consumers to receive and pay bills from participating businesses directly through their online banking accounts. View Image
|
|
2001 |
(April) B2B Vertical Markets, a joint venture between Royal Bank and Mediagrif Interactive Technologies, invested in Net3f, an online marketplace for searching, purchasing and selling automotive parts. View Image
|
|
2001 |
(May) Royal Bank Online Banking introduced a new service that allows customers with non-registered GIC accounts to purchase additional GICs and renew existing GICs online.
|
|
2001 |
(December) Royal Bank Action Direct launched a new online trading service that allows clients to search and identify for purchase investment products from RBC Capital Markets' inventory of fixed income securities, Canada's largest, including GICs, corporate and government bonds and treasury bills. View Image
|
|
2001 |
(December) B2B Vertical Markets invested in Viewtrak, an Edmonton-based company offering a sophisticated online facility for beef cattle producers seeking livestock data. View Image
|
|
2001 |
(December) RBC Royal Bank's online customer base reaches 1.9 million with more than 100,000 small businesses enrolled.
|
|
2001 |
(December) RBC Financial Group launched www.rbc.com, a comprehensive new corporate gateway Web site.
|
|
2001 |
(December) RBC Royal Bank introduced an enhancement to its Online Banking service that enables customers to move money electronically to another RBC Royal Bank personal or business client. This provides online customers with a convenient and immediate method to move funds to friends, family or between associated companies.
|
|
2002 |
(January) With the introduction of My ViewTM, RBC Royal Bank became the first financial institution in Canada to provide online customers with an account aggregation feature that allows them to view, organize and manage virtually all their financial assets on one screen, including banking and trading accounts within RBC Financial Group, as well as online deposit accounts, credit cards, investments, personal loans and residential mortgages from other financial institutions. View Image
|
