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1961 |
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Royal Bank became the first Canadian bank to install a computer. View Photo
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1963 |
(March) Canadian banks adopted the Magnetic Ink Character Recognition (MICR) system for encoding and processing cheques. View Photo
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1964 |
Royal Bank opened its first computer centre in Montreal. View Photo
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1967 |
(June) Royal Bank revolutionized the Canadian banking industry by making the first banking transaction - a deposit - using a computer. View Photo
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1968 |
The end of the 1960s saw the automation of mortgages, securities, mutual funds and the beginning of automated customer services such as payroll and cheque reconciliation. Several major systems directly impacted the customer such as on-line savings, loans and term deposits and the introduction in 1968 of Chargex (Visa*). View Photo
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1973 |
On-line computer banking was established in more than 140 branches.
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1977 |
Over half of Royal Bank's branches in Canada used on-line banking services, and by the end of the 1970s, over 90 percent were at least partially automated. View Photo
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1979 |
Royal Bank introduced The Calculator Daily Interest Savings Account. View Photo
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1986 |
(May) Royal Bank installed the first prototype of a PC-based Branch Sales Support System in Mississauga. View Photo
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1989 |
There were now nearly 6,000 PC workstations in branches across Canada. The use of personal computers offered more efficient information delivery and management systems and improved both customer service and decision-making at the branch level - allowing branch employees more time for sales and service.
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1991 |
Burlington's Guelph Line and Mainway "super branch", a highly automated branch open 24 hours a day is designed to serve as a model for Royal Bank branches of the future. View Photo
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1996 |
(January) On average, Royal Bank processed six million electronic transactions and five million cheques daily.
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2001 |
(December) RBC Royal Bank conducted pilot testing of Moody's Financial Analyst, an online risk assessment tool for account managers, ahead of planned implementation in February 2002.
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2001 |
(December) RBC Royal Bank launched Mutual Funds and Retirement Plans (MFRP) Access, a new online form that branches and call centers can use to download both registered and non-registered mutual fund information. View Photo
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