Additional Resources
The following offices can provide you with information and a further review of your complaint if you are still unsatisfied.
Contact for banking and investment complaints:
Ombudsman for Banking Services and Investments (OBSI)
PO Box 896 , Station Adelaide
Toronto , Ontario M5C 2A1
Telephone: 416-287-2877
Toll-free telephone: 1-888-451-4519
Fax: 416-225-4722
Toll-free fax: 1-888-422-2865
www.obsi.ca
Contact for life, health and travel insurance complaints:
Canadian Life and Health Insurance OmbudService (CLHIO)
20 Toronto Street, Suite 710
Toronto , Ontario M5C 2B8
Telephone: 416-777-9002
Toll-free telephone: 1-888-295-8112
www.clhio.ca
Contact for home and auto insurance complaints:
General Insurance OmbudService (GIO)
10 Milner Business Court, Suite 701
Toronto , Ontario M1B 3C6
Telephone: 416-299-6931
Toll-free: 1-877-225-0446
Fax: 416-299-4261
www.giocanada.org
The services of all Ombudsman investigations are provided to you at no cost.
Contact for privacy complaints:
The RBC Chief Privacy Officer is consulted by your branch representative, Client Care Centre and/or RBC Ombudsman in order to provide specific guidance as requested.
Contact for privacy complaints:
Office of the RBC Chief Privacy Officer
PO Box 7500 Station A
Toronto, Ontario M5W 1P9
Fax: 416-955-2192
If you are still not satisfied, you can contact The Office of the Privacy Commissioner of Canada.
Office of the Privacy Commissioner of Canada — The Office of the Privacy Commissioner of Canada investigates complaints concerning the Personal Information Protection and Electronic Documents Act. Complaints to the Office of the Privacy Commissioner must be submitted in writing.
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
For general privacy inquiries and additional information about personal information-handling practices, you can contact the Office of the Privacy Commissioner of Canada in any of the following ways:
Regulatory bodies and other resources
Government regulators provide alternative sources of consumer information and have offices that handle specific complaints. Depending on your issue, the federal government and provinces have their own regulatory body that can be contacted. Financial Consumer Agency of Canada The Financial Consumer Agency of Canada (FCAC) supervises all federally regulated financial institutions to ensure that they comply with federal consumer protection provisions. It also educates consumers and monitors industry codes of conduct and public commitments designed to protect consumer interests. These consumer protection provisions cover a variety of operating practices that directly affect our clients. For example, financial institutions are required by law to provide consumers with information about their fees, interest rates and complaint-handling procedures. Specific complaints made in writing will be assessed by the FCAC on a case-by-case basis to determine whether a federal consumer protection issue exists, and if so, what necessary action should be taken. Regulatory complaints should be submitted in writing:
Financial Consumer Agency of Canada
Enterprise Building , 6th Floor 427
Laurier Avenue West
Ottawa , Ontario K1R 1B9
Toll-free: 1-866-461-3222
www.fcac-acfc.gc.ca
|
