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About RBC

One of North America’s leading diversified financial services companies, with five businesses: Personal & Commercial Banking, Wealth Management, Insurance, Investor & Treasury Services and Capital Markets.

80,000
Approximate number of full- and part-time employees
15 million
Approximate number of clients
51
Number of countries in which we operate

Recognition

  • Global 100 Most Sustainable Corporations in the World
  • Top 50 Socially Responsible Corporations in Canada
  • Dow Jones Sustainability World Index
  • FTSE4Good Index
  • Jantzi Social Index
  • Canada’s Top 100 Employers
  • Best Places to Work in Canada
  • Catalyst Canada Honours (for championing women in Canadian business)
  • Canada’s Greenest Employers
  • Most Valuable Brand in Canada

For a full list of awards visit
www.rbc.com/aboutus/awards.html.

Vision

  • Always earning the right to be our clients’ first choice

Values

  • Excellent service to clients and each other
  • Working together to succeed
  • Personal responsibility for high performance
  • Diversity for growth and innovation
  • Trust through integrity in everything we do

Strategic goals

  • In Canada, to be the undisputed leader in financial services
  • Globally, to be a leading provider of capital market and wealth management solutions
  • In targeted markets, to be a leading provider of select financial services complementary to our core strengths

Workplace

Vital Statistics
Total number of employees (full- and part-time) 79,698
Full-time equivalent (FTE) positions 74,377
FTE employees in Canada 52,224
FTE employees in United States 7,609
FTE employees in Caribbean and other international countries 14,544
Training costs ($ millions) $151.2
Proportion of eligible Canadian employees who are shareholders through company-sponsored plan 77%

Community

Vital Statistics (millions)
Donations $61
Community investments $3
Community sponsorships $31
Total worldwide $95
Donations to our flagship programs (millions)
RBC Blue Water Project™ $6.7
RBC Children’s Mental Health Project $5.5
RBC After School Project $2.7
RBC Emerging Artists Project $3.0
Donations by region
Newfoundland and Labrador $587,966
Prince Edward Island $212,500
Nova Scotia $1,527,283
New Brunswick $897,000
Quebec $6,971,007
Ontario $19,058,259
Manitoba $1,965,624
Saskatchewan $1,109,000
Alberta $5,442,484
British Columbia $5,751,587
Yukon $32,500
Northwest Territories $102,900
Nunavut $88,500
National organizations $11,136,692
United States $4,897,316
Other countries $1,358,016
Total $61,138,634
Donations by cause (Canada) millions
Health and wellness $15.5
Education $13.5
Human services $9.5
Arts and culture $6.2
Environment $5.7
Civic and sports $4.5
Employee volunteer grants
Canada (number) 2,037
U.S. and other countries (number) 217
Total number of grants 2,254
Total amount donated $1.12 million

Environment

Vital Statistics
Office paper use 46.4 kg/FTE
GHG emissions 180,586 tonnes
Total energy use (all properties) 653,341 MWh
Transactions assessed under the Equator Principles 10
Carbon credits traded 125 million tonnes
Renewable energy lending1 $2.12 billion
Area of green-certified office space leased2 306,000 sq. m,
representing 41% of the floor area in our major properties
Green power purchases 13,941 MWh
Donations to environmental charities $7.4 million

1Outstanding loans and trading lines to companies whose predominant business is renewable energy

2Includes certification to LEED, BREEAM or BOMA BESt standards

Marketplace

Vital Statistics
Countries in which we operate 51
Clients (millions; approximate) 15
Bank branches (Canada) 1,239
Insurance branches (Canada) 54
ATMs (Canada) 4,724
Bank branches (Caribbean) 121
ATMs (Caribbean) 341
Bank branches (China) 1
Online banking client enrollments1 7.5 million
Online banking active users2 30%
Small business clients (Canada and Caribbean; millions) 543,000
Value of socially responsible investments managed $3.1 billion
Client complaints logged at the RBC Client Care Centre resolved within 30 days 99%

1Includes personal and business clients in Canada enrolled in online banking services as of October 31, 2012

2Percentage of RBC Royal Bank™ customers in Canada who are actively using online banking solutions

Economic Impact

Vital Statistics (billions)
Revenue $29.8
Market capitalization $82.3
Taxes incurred1 $3.1
Employee compensation and benefits $9.3
Goods and services purchased $5.9
Debt financing for businesses in Canada $156.6
Net income from continuing operations $7.6
Total assets $825.1
Total deposits $508.2
Total loans $380.2

1Includes income, capital, goods and sales, payroll, property, insurance premiums, and business taxes