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Meet Kate
Kate: Before I, you know,
could even think about it, a car just made a left turn right
in front of me, and all I could think of was, “I can't stop
in time.”
Kate and her fiancé slammed
into the other car
Kate: It sort of just sinks in that, “OK this is kind
of big here, you know.” If you’ve never been in an accident
you have no idea, really. It was…it was pretty intense. I
sat there for a little bit and then called my mom and told
her what happened.
Candace: I said, “Well I don’t know what to do.” I
said, “Call RBC Insurance and ask them what to do.”
RBC Insurance’s Leah MacDougall took
the call
Leah: Every beep on that telephone is an adrenaline
rush, because you don’t know what you’re going to hear on
the other line.
Kate: I said, “I’ve been in an accident, I don’t know
what to do.”
Leah: She was anxious because she was calling from
the scene of an accident. I helped calm her down by explaining
to her what would happen and finding out if she was OK.
Kate: They just focused on us. I didn’t feel like I
was just, you know, calling a call centre. I felt like I was
calling, like, an angel to come and help me, so...
Leah: Between the initial phone call coming in, and
the tow truck getting there, probably about a ten minute span.
RBC Insurance delivered a rental car
to the scene
Kate: And that was it, I mean, they showed up and gave
us the rental cars and said, “Well, you know, as soon as you're
done with the police you can go home.”
Natasha Pinto followed up
Candace: Natasha called me on Monday morning, which
was a pretty fast turn around, because the accident happened
at four fifteen on a Saturday afternoon.
Natasha: She did tell me that her daughter was feeling
a little bit of pain, and had stiffness in her neck and her
back.
Candace: She had been to the hospital on Saturday night,
and she checked out fine, but her neck was very sore.
Natasha: So I took a couple of details from her with
respect to the injuries.
Candace: Within a couple of hours somebody was at the
house, making a very detailed report on Kate’s injuries.
John: She did require treatment, and I was able to
help her find, you know, a treatment facility, and call them
before I left.
Kate: Within the hour, they called me and made an appointment
for the next day for physiotherapy, so I was quite surprised
at that.
Within a few days the file was closed
Kate: It seemed too easy - that’s why I think my parents
were kind of shocked.
Candace: I mean for the accident to happen on Saturday
night at four o clock, and have a cheque in my hand by Wednesday
at six o clock - I’d say well that’s pretty speedy turn around.
Everything was done for her and for us by RBC, so that was
very reassuring.
Teamwork and efficiency make the difference
John: I try to treat every person I meet as though
they were a family member, or a friend. The quicker we can
resolve their claim for them, the quicker they can move forward
and get on with life.
Natasha: I think it’s awesome that it’s... we have
such a good team and I don’t think we would be where we are
if we didn’t have the teamwork that we have.
Kate: They’ve proven that, you know, they’re really
going to take care of you, and when you need them, they’re
going to be there.
FIRST > FOR YOU
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