RBC National Aboriginal Day 2013 – Career Snapshot

Marcie Cardinal

Marcie Cardinal

Branch Manager
Canadian Retail Banking, P&CB


Tell us about your current role and where you’re from (heritage).

I’m currently the Branch Manager at the Queen and Lee Branch, the third retail store in Canada. I was born in Saskatoon, Saskatchewan however my roots are Cree from Onion Lake First Nation Northwest of Saskatoon. My family moved to Oshawa when I was seven and I now call Toronto home.

Can you tell us a little about some of the jobs you’ve had with RBC, the journey you’ve taken in your career and if there was any critical moves or defining moments that need to be highlighted.

I was hired at RBC through an Aboriginal high school stay-in-school program when I was 18 and just finished high school. I started in the Oshawa main branch as a teller for six weeks during my first summer to learn the ways of a financial institution and I loved it. I knew then that the Bank was where I wanted to be.

I worked part time during my four years of university and each summer in different branches working my way to an Account Manager role. Once I graduated from university, I was hired as an Account Manager here in Toronto. I then took on a Manager of Client Care role for three and half years. It was an incredible learning opportunity as I was young with a large team to manage, engage and lead.

I then took a role as an Assistant Branch Manager focused on sales and sales coaching and continued my learning journey. I then led a Denovo Branch team and together we built a brand new branch in Toronto. I am now the Branch Manager of Canada’s third Retail by Design Branch.

Royal Eagles was one of the first employee resource groups established at RBC to connect employees who are interested in building awareness and learning more about Canada’s Aboriginal cultures and communities. How has being part of an employee resource group impacted your experience at RBC?

I have been an active member of the Royal Eagles since I started my career with RBC over ten years ago. Over the years, as the Royal Eagles has evolved and grown it has been a foundation for me - a group of very good friends, co-workers, mentors and leaders who have provided guidance to me during my career whether it is career mentorship or encouraging words during a tough time.

Together with other Royal Eagles members we have created opportunities for our Aboriginal Communities near and far through our many activities. Two examples of this are the Back to School Program and Gift Box Program. Through the Royal Eagles I have celebrated and shared my culture and heritage with my friends and colleagues and have learned a great deal by doing this.

What has contributed to your success and what key principles have you used to build your career?

I have always believed that hard work will get you where you want to go, which is one principle that I have followed over the past 12 years. I have also had a couple of great mentors over the years that have provided me with the guidance, advice, support and friendship that I have needed to succeed.

Today is National Aboriginal Day. How will you be celebrating?

To Celebrate National Aboriginal Day I always share my story with my team and co workers. I share where I came from and what my heritage means to me. I will also be taking a couple of co-workers and team members to a Pow Wow at our local First Nations School to share the experience.

Aside from spending time with family and friends, what’s your favourite thing to do when you have time to yourself?

As I am currently completing my MBA, I don’t have a whole lot of free time so when it does happen, I take advantage of it and usually leave the country. I have a lifetime goal to visit each continent and experience and learn about the local culture. I have traveled across Canada and around the world and so far my favourite place to visit is Barbados. The music, the food, the people and the sun make it a very fun and relaxing place to be.