Although Lyn had already heard great things about the organization, it was the people she met during the interview process who sold her on a career with RBC. They clearly outlined her IT Project Manager role in Mississauga, Ontario and gave her a good understanding of RBC’s project management processes.
“No two days are ever the same and I’m never bored. RBC is the best job experience I’ve ever had,” begins Lyn. It’s her job to enhance products and make things better for clients, such as the recent introduction of variable deductible values on auto policies. Clients received more flexibility and choice, not realizing the IT work behind such an initiative “was considerable.” But that’s the way she likes it. Her group sees “new features and products being rolled out to the public and we get real-life feedback about client reactions, acceptance and business results. The process is well established, well laid out and expectations are very clear.” Noting that RBC’s mature project management framework makes her job fulfilling, Lyn emphasizes how involved everyone is with all projects, “so we get a sense of everything that’s happening and how all projects affect each other.”
“The overall job has more than exceeded my expectations. I’ve never been so comfortable and felt so at home in a work environment in my 30-year career.” Lyn understands the importance of a healthy balance between her personal and professional life, complementing her career with charity work, fund-raising initiatives and a fitness lifestyle: “Another important difference is the RBC focus on work and life. It is definitely a priority. In other companies there may have been good intentions but weak follow through. At RBC, I have the flexibility to work an arrangement whereby I’m scheduled every other Friday off. This allows me to fulfill other responsibilities in my life and still focus on my career. My manager has been fantastic in approving and respecting this schedule.”
“I’ve already done so! The person is still here and loves it. Everything I’ve told you is what I’ve told my friend!”
The changing nature of Lyn’s job keeps her motivated – she can see handling the challenges of her role indefinitely because of the variety and the fact that she can focus on what she does best: making new ideas come to life.