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Our goal is to make our websites accessible and usable for our clients. For example, we use high-contrast colours — one way of making our pages easier to read for people with vision problems.

RBC Online Banking:

Here are some of the ways you can have a better experience doing your banking online with RBC:

  • Alternative text for images (particularly important if you use screen-reading software such as JAWS)
  • Clear column headers making related information easy to find
  • No need to repeat steps. Use a link to skip to your desired destination
  • Pop up instructions on buttons and links to open a new window
  • Headings to show the relative importance of information on a page
  • Flexibility not to use a mouse — interactive functions are available using your keyboard
  • Alternative ways of communicating information other than through colour for people who cannot distinguish easily between colours

Ongoing Improvements

Our guidelines are based on the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. We continue to review all of our websites for ease and accessibility.

Did You Know?

  • About 4.4 million Canadians (14.3%) have reported having a disability. The percentage of Canadians with disabilities increases with age, ranging from 3.7% for children 14 years and under to 56.3% for those 75 years and over.

Source: Statistics Canada. Participation and Activity Limitation Survey 2006



We are constantly looking for ways to improve. Please share your thoughts about Accessibility at RBC through our Feedback Form.


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