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Accessibility at RBC > Telephone Services

Telephone Services

We're committed to providing convenient telephone access to our services.


A Leader in Telephone Banking Since 1994

Contact centres at RBC were first established in the fall of 1994. They offered clients the ability to review their account balances, make bill payments and transfer funds from one RBC account to another.

Today, our telephone representatives can discuss a variety of financial solutions available to you, including loans, mortgages, Visa cards and investments. You can do almost all your banking with us from the comfort of your home or office.

Touchtone Options

Our IVR (Interactive Voice Response) option enables you to perform transactions such as chequing account balances and paying bills using a touch-tone phone. This can be very helpful to people with speech disabilities.

Teletypewriter (TTY) Services

Clients who are deaf or hard of hearing can take advantage of our Teletypewriter (TTY) services, which use teletype devices with written text. Our TTY lines are available in English and French, and are as responsive as our regular phone lines. Just call us at 1-800-661-1275 — we'll be glad to help you.

Relay Services can also be used to talk to a representative about banking needs, particularly for more complex requirements.

A Convenient Point of Contact

With an average of 95,000 client conversations each day, our contact centres offer a convenient, accessible point of contact for a broad range of personal and business solutions.

 

Communicating a concern or complaint

Do you have a concern or complaint? You can contact RBC at TTY 1-800-661-1275 or through your regular Relay Services.