Printed materials in alternative formats

You can receive RBC materials in a number of formats, including large type, audio cassettes, Braille and e-text.

Personal Deposit Accounts - Braille Statements

Our Personal Deposit Accounts - Braille Statements are based on community feedback and today's industry standards, using Grade 1 Braille, a format known for its universality. Some high level features of the Personal Deposit Account – Braille Statements include:

• A "Contact us" section, providing both a phone number and website information
• Transaction descriptions that clearly identify the type of transaction performed. For example:
  • "INTERAC purchase"
  • "Royal Foreign Exchange withdrawal"
  • "Wireless Banking funds transfer"
• A summary section with the account's opening and closing balances, total deposits and withdrawals for the reporting period.
• The inclusion of all statement messages on the Braille statement
• The use of both sides of the paper to print the statement