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Accessibility at RBC > Print Materials

Printed materials in alternative formats

You can receive RBC materials in a number of formats, including large type, audio cassettes, Braille and e-text. Over 800 RBC clients receive Braille statements.


New and Improved Braille Statements

Our new and improved Braille-embossed statements for personal deposit account clients are based on community feedback and today's industry standards. Changes for 2008 include:

  • A new "Contact us" section, providing both a phone number and website information
  • Transaction descriptions that clearly identify the type of transaction performed. For example:
    • "IDP purchase" now listed as "INTERAC purchase"
    • "RFX — WD" now reads "Royal Foreign Exchange withdrawal"
    • "WB TRANSFER" now reads Wireless Banking fund transfer
  • A new summary section with the account's opening and closing balances, total deposits and withdrawals for the period (this section also includes branch address information and a description of the account type.)
  • The inclusion of all statement messages on the Braille statement
  • The use of both sides of the paper to print the statement

Grade 1 Braille

Thanks to community feedback, RBC personal deposit account statements are delivered in Grade 1 Braille, a format known for its universality.

 

Order Print Materials

If you'd like any of our brochures or other marketing materials in formats such as Braille, CD, large print and audio cassette, please call us at 1-800-769-2597.

 
 

Braille Statement Contact Information

For more information on our new Braille statement or other statement options, please call us at 1-866-246-5651.