You can receive RBC materials in a number of formats, including large type, audio cassettes, Braille and e-text. Over 800 RBC clients receive Braille statements.

New and Improved Braille Statements

Our new and improved Braille-embossed statements for personal deposit account clients are based on community feedback and today's industry standards. Changes for 2008 include:

• A new "Contact us" section, providing both a phone number and website information
• Transaction descriptions that clearly identify the type of transaction performed. For example:
  • "IDP purchase" now listed as "INTERAC purchase"
  • "RFX — WD" now reads "Royal Foreign Exchange withdrawal"
  • "WB TRANSFER" now reads Wireless Banking fund transfer
• A new summary section with the account's opening and closing balances, total deposits and withdrawals for the period (this section also includes branch address information and a description of the account type.)
• The inclusion of all statement messages on the Braille statement
• The use of both sides of the paper to print the statement

Grade 1 Braille

Thanks to community feedback, RBC personal deposit account statements are delivered in Grade 1 Braille, a format known for its universality.