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Ensuring equal access to both our spaces and our services is a priority for RBC. As we make ongoing accessibility improvements, we involve our employees, clients, industry specialists and other stakeholders in the process.

Our Commitment to Barrier-Free Spaces

To better accommodate clients and staff with disabilities, we're committed to providing barrier-free accessibility where we operate. This is reflected in the design of all our new branches, and, where possible, in our renovations. For example, we provide:

  • Automated/accessible doors and vestibules
  • Barrier-free ramps to vaults and service areas
  • ATMs built to be barrier-free including lowered mounting heights; some are also equipped with Braille
  • Learn more about our Audio ATMs
  • Barrier-free washrooms in every new branch
  • Barrier-free safety deposit box booths in new branches
  • Where available, at least one parking space reserved for customers with disabilities
  • Lifts or elevators in new multi-level branches

We're also working with our landlords to reduce barriers to accessibility in the buildings we lease.

Office Space Design

We've put accessible furniture in office spaces where our representatives meet with clients. For example, some of our tables have tops that can be easily raised, lowered or tilted to adjust to the needs of people in wheelchairs.

Accessibility Design Standards

We provide standards to our employees about the national design standards and how these should be used to provide the best experience for all our clients. The standards support the importance of accessibility in the design and why certain areas need to be kept clear of clutter.

All our US banking and administrative facilities built or renovated since the 1990s have met or exceeded Americans with Disabilities Act requirements. Our physical locations are audited periodically for their accessibility, so that we can identify and remove barriers to people with disabilities. Today, approximately 90 per cent of RBC Royal Bank and RBC Bank (formerly RBC Centura) branches are wheelchair-accessible.



We are constantly looking for ways to improve. Please share your thoughts about Accessibility at RBC through our Feedback Form.


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