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Accessibility at RBC > Available Services

Available Services

At RBC we are committed to providing our clients with services that meet their diverse needs. Listed below are our contact numbers and links, and additional information on some of our available banking services.

  • For General Inquires and Assistance, please use our Feedback Form
  • Find a Branch or ATM
  • For TTY assistance, please call 1-800-661-1275
  • To Order Print Materials in Accessible Formats, please call 1-800-769-2597
  • For Braille Statement Information, please call 1-866-246-5651
  • For Assistance with Credit Card Activation or replacement, please call us at 1-800-769-2511

Automated Calls

RBC has been using automated call technology as a simpler and faster way to contact our clients. We try providing our clients with the information they need in the fastest possible way with little to no inconvenience as we are committed to providing you with the best client experience.

Although we stand by our decision to use automated call technology, we do understand that this may not be the preferred method of contact for all clients. If receiving an automated call is not your preferred method of contact, simply contact RBC 1-800-769-2512 and we will work with you in determining what other options may be available to you.

We appreciate your business and put your needs first.

If you have any concerns about the legitimacy of an automated call, you may contact RBC 1-800-769-2512.

Credit Card Activation

An Advice Centre agent can help you with the activation of a replacement or reissue credit card and can arrange to have the credit card delivered to you. Please call us at 1-800-769-2511 and an Advice Centre agent will be pleased to assist you.

You can also bring your credit card package to an RBC branch and an RBC employee will assist you with the activation of your credit card.

Credit Cards available with Braille Sticker

We now offer for our Credit Card Clients a Braille sticker on the bottom right hand corner of the card that will assist in identifying the card in their wallet.

This is now offered for all clients who choose a Chip and Signature option on their credit card products. It can be ordered at any time from both our branch or by calling 1-800-769-2511

We continue to evaluate innovative technologies to bring cards that offer better accessibility features.

Credit Card Welcome Kit

Benefits Guide and Certificate of Insurance

To order a copy of the Benefits Guide or Certificate of Insurance in Braille, large print, accessible PDF, CD or audio format, please call 1-800-769-2597.

Credit Card Agreement

To order a copy of your credit card agreement in Braille, large print, CD or audio format, please call 1-800-769-2597.

For a copy of your credit card agreement in accessible PDF format, please click on one of the links below:

Personal Credit Cards

Business Credit Cards

Commercial Credit Cards

Client Cards available with Braille Sticker

We now offer Client Cards with a Braille sticker. The sticker will be located on the top right hand corner of the card. This will assist clients with identifying the Client Card easily in their wallet.

If you would like to request a card with this sticker, please call 1-800-769-2511 or visit us at a branch.

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